Privacy Policy

Sugar Leads AI

Sugar Leads AI ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://sugarleadsai.com, use our services, interact with our messaging systems, or communicate with us.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect several types of information when you interact with Sugar Leads AI.

Personal Information

This includes information that identifies you directly, such as:

Name

Email address

Phone number

Business name

Website URL

Service preferences

Any information submitted through forms, demos, or consultations

Technical Information

We may automatically collect technical information including:

IP address

Browser type

Device information

Operating system

Referral URLs

Pages visited and time spent on pages

Interaction data with our website or chat systems

Usage Information

We collect information about how users interact with our platform, including:

Demo requests

Chat interactions

AI assistant interactions

Form submissions

Customer support inquiries

Transaction Information

If you purchase services from Sugar Leads AI, we may collect:

Billing details

Payment confirmation data

Subscription information

Sugar Leads AI does not store full credit card information. Payments are processed securely through third-party payment providers.

2. Mobile Messaging Terms and Consent

When you provide your mobile phone number through our website, forms, demo requests, or service enrollment, you consent to receive SMS messages from Sugar Leads AI.

These messages may include:

Appointment confirmations

Service notifications

Customer support messages

Demo follow-ups

Account alerts

Service updates

Occasional marketing communications related to our services

SMS Consent & Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, messaging platforms, or technical service providers, is permitted only to the extent necessary to provide the services requested.

All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Details

Message frequency varies depending on your interaction with our services.

Message and data rates may apply depending on your wireless carrier.

Consent to receive SMS messages is not a condition of purchasing any service.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

Once you send STOP, you will receive a confirmation message and you will no longer receive SMS communications from us.

To rejoin, you must submit your information again through one of our opt-in forms.

Help Instructions

For help, reply:

HELP

or contact us directly at:

[email protected]

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Supported carriers may include:

AT&T, Verizon, T-Mobile, Sprint, and other major U.S. carriers.

3. Phone Number Protection

Sugar Leads AI takes the protection of phone numbers seriously.

We do not sell, rent, or trade phone numbers to third parties for marketing purposes.

Phone numbers may only be shared with trusted service providers necessary to deliver our messaging services.

Security measures include:

Encryption of phone numbers within our systems

Secure storage environments

Access control policies

Internal data protection procedures

Phone numbers may be deleted upon request or after account termination.

4. How We Use Your Information

We may use the information we collect to:

Provide and operate our services

Deliver AI lead capture and automation services

Respond to inquiries or support requests

Send service notifications and updates

Improve our website and service performance

Process transactions and manage subscriptions

Deliver authorized SMS communications

Prevent fraud or abuse of our systems

Comply with legal obligations

5. Information Sharing and Disclosure

Sugar Leads AI does not sell personal information.

We may share information only in the following situations:

Service Providers

We may share information with trusted vendors who assist us with:

SMS delivery

Cloud infrastructure

Customer support

Payment processing

Analytics and system performance

These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information when required by law, including:

Court orders

Legal processes

Government requests

Enforcement of our Terms of Use

Business Transfers

If Sugar Leads AI undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your personal data.

Security measures include:

Secure server environments

Data encryption

Access control systems

Security monitoring

Regular software updates and system hardening

However, no internet transmission is completely secure, and we cannot guarantee absolute security of transmitted information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience.

Cookies may be used to:

Remember user preferences

Analyze website traffic

Improve site performance

Track visitor behavior for analytics purposes

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information

Request corrections to your information

Request deletion of your data

Restrict or object to certain processing activities

Messaging Rights

You also have the right to:

Opt out of SMS messages by replying STOP

Request deletion of your phone number

Request modification of messaging preferences

Requests may be submitted by contacting us at:

[email protected]

9. Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

Messaging records may be retained for operational and compliance purposes.

10. Changes to This Privacy Policy

Sugar Leads AI may update this Privacy Policy periodically.

Any changes will be posted on this page with a new effective date.

If material changes occur, we may notify users through:

Website notifications

Email communication

SMS notification (if opted in)

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Sugar Leads AI

Address:
12055 Sabo Rd
Houston, TX 77089
United States

Email:
[email protected]